105 Burntwood Road
Staffordshire WS7 0JL
Telephone: (01543) 675529
Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 41
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 December 2014 and was unannounced.
The inspection was carried out by three inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience on this inspection had an interest in the care of people living with dementia.
The provider had completed a Provider Information Return detailing key information about the service, what they did well and any improvements they planned to make. We also reviewed the information we held about the service and spoke with the local authority quality monitoring officer.
During the inspection we spoke with 13 people who lived at the home and four relatives. We spoke with the registered manager, two senior members of staff and seven members of the care team. We observed care and support being delivered in the communal areas. We also observed peopleâs lunchtime experience and how they were supported to eat and drink.
We reviewed five peopleâs care plans and daily records to see how their care was planned, delivered and reviewed. We also looked at staff recruitment files, training records and documentation related to the management of the home.
Last updated 10:50:14 26th Mar 2017 - Update Now
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