Nottinghamshire NG5 5LF
Telephone: (0115) 967 6735
Registered Manager: Jayne Newbutt
Provider Name: Regal Care Trading Ltd
Care home beds: 60
We are an established 60 bedded Residential Care Home with Dementia Registration accommodating vulnerable and older persons with personal care and their daily living needs.
We are on 2 floors, grounds and first floor serviced by 2 separate lifts and stairs. We are situated in substantial grounds which back onto a local nature reserve, surrounded by mature trees and a safe central court yard garden area.
Our rooms either have views of the grounds or the garden.
We have 3 lounges on our ground floor and a private lounge on the first floor which our service users can access at any time they want.
We follow an holistic approach to care and strive to provide a homely environment with dignified person centre care whilst promoting the independence of our service users.
We are on very good bus routes in and out of Nottingham plus the smaller local towns of Arnold, Bulwell and Hucknall. We also have a large car park for those visitors who drive.
Bestwood Lodge a Royal hunting lodge set in 700 acre of Bestwood Country Park is close by so is Nottingham Castle and Sherwood Forest the home of “Robin Hood”. these are just some of the places our Leisure and Lifestyle Coordinator likes to plan trips out to for our service user in the nice weather.
Come and have a cup of tea and a chat if this is what you are looking for, for your loved ones.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 October 2017 and was unannounced. The inspection was undertaken by one inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in sourcing care homes and community services for their relative.
Before the inspection, the provider completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We also reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. This included the local authority who commissioned services from the provider.
During our inspection we spoke with seven people who used the service, five members of staff including the Regional Manager. We also spoke with three peopleâs relatives. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at care records relating to three people and three staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.
Last updated 12:22:54 7th Dec 2017 - Update Now
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