Hazeldene House

Romford Road
Pembury
Tunbridge Wells
Kent TN2 4AY

Telephone: (01892) 823018
Website: www.hazeldenehouse.com

Provider Name: Hazeldene House Ltd
Care home beds: 75

Care Types: Care HomeCare Home with NursingCare in your HomeDementiaDementiaDementiaMental HealthMental HealthMental HealthOlder PeopleOlder PeopleOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability Only

Welcome to Hazeldene House Nursing Home & Care Suites – a new development of care suites providing a new concept in care living, a brand new development from the Graham Care Group.

The home provides accommodation for residents with significant care needs in studio and one bedroom suites. The home is constructed over three floors providing separate accommodation for people with dementia type illnesses where care and support can be provided as required. Full 24 hour nursing care is available for all residents, so that most residents can have a home for life within the scheme. Residents’ spouses can also be accommodated, so that couples can stay together even when one develops the need for on-going care.

One of the philosophy’s at the heart of Graham Care is to provide relationship-centred care. Fostering and nurturing relationships between residents, their family and friends and the healthcare professionals who work in and visit the home is an integral part of residents care.

We believe in supporting our residents’ right to choose, and so we offer our residents the freedom to spend their individual budgets in a highly personalised way. This is a departure from more traditional models but we believe that this is what our residents and their families want.

The in-house care provided by Hazeldene House is planned and monitored by Registered Nurses at all times. This enables most residents to be accommodated within the scheme for life.

The philosophy behind our nursing care is that residents should be able to live in the home with dignity and have the respect of those who support them. They should be entitled to live a full and active life and be given the fundamental right to self-determination and individuality in order to achieve their full potential. We believe that this is best achieved by sensitive recognition and nurturing of that potential in each individual and understanding that this may change with time. In order to ensure that this happens, each resident’s care is planned individually.

We seek to ensure that the care in the home is not institutionalised by the requirements of the staff and that these basic rights are accorded to all residents in our care without discrimination between one resident group and another. The programmes of activities have been designed to encourage mental alertness, self-esteem and social interaction with other residents.


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Last updated 10 March 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions and in response to information of concern we had received. This inspection was carried out to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was carried out on 19 and 21 January 2016 and was unannounced. The inspection team consisted of two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience who took part in the inspection had specific knowledge of caring for older people who live with dementia.

The provider had not received a Provider Information Return (PIR) prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We gathered the information needed during our inspection, and looked at records that were sent to us by the registered manager and the local authority to inform us of significant changes and events.

We looked at 15 sets of records which included those related to people’s care and medicines. We looked at people’s assessments of needs and care plans and observed to check that their care and treatment was delivered consistently with these records. We consulted documentation that related to staff management and six staff recruitment files. We looked at records concerning the monitoring, safety and quality of the service, menus and the activities programme. We sampled the services’ policies and procedures.

We spoke with 18 people who lived in the service and 12 of their relatives to gather their feedback. Although most people were able to converse with us, others were unable to, or did not wish to communicate. Therefore we also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with the registered manager, the deputy manager, the sales co-ordinator, three activities co-ordinators (social assistants), three nurses, eight members of care staff, two members of kitchen staff, one housekeeper and a person responsible for the maintenance of the premises. We also spoke with two local case managers who oversaw people’s care in the home. We obtained feedback from two GPs who visit the service regularly, and the GP surgery practice manager about their experience of the service.

Last updated 09:27:09 17th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Hazeldene House, Kent
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