Cheshire SK9 2RS
Telephone: (01625) 536400
Provider Name: Bupa Care Homes (GL) Limited
Care home beds: 60
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 29 June 2016 and was unannounced. The inspection was carried out by two adult social care inspectors, one adult social care inspection manager and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we checked information that we held about the service and the service provider. We looked at any notifications received and reviewed any other information held about the service prior to our visit. We invited the local authority to provide us with any information they held about Hazelmere House. They told us the home had previously been subject to an action plan due to concerns around training, staffing, call bell response times and call bells being hung out of reach. They noted that there were contradictions in care plans and there was a lack of staff supervisions and appraisals. Daily records and supplementary charts were often confusing, not fully completed and there was a lack of internal governance. They had noted some improvements in all areas, but concerns remained about the daily records.
During the inspection, we used a number of different methods to help us understand the experiences of people living in the home.
We spoke with a total of sixteen people living there, four visiting relatives and fifteen staff members including the clinical services manager, the registered manager, area manager, area home trainer and five care staff. We also spoke with a visiting doctor and physiotherapist.
Throughout the inspection, we observed how staff supported people with their care during the day.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk to us.
We looked around the building including, with the permission of the people who used the service, some bedrooms. We looked at a total of eight care plans. We looked at other documents including policies and procedures. Records reviewed included: staffing rotas; risk assessments; complaints; staff files covering recruitment; training; maintenance records; health and safety checks; minutes of meetings and medication records.
Last updated 10:22:12 15th Oct 2017 - Update Now
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