Registered Manager: Nina Maini
Provider Name: Helpful Home Care Limited
Helpful Home Care is dedicated to enabling adults and older adults in Leicestershire with support needs to live independent lives in the comfort of their own home and to participate within the communities they live in.
The Team at Helpful Home Care has over 20 years experience working in the NHS and social care services within a diverse range of environments including community care settings. All our care workers undergo strict pre employment checks including one to one interviews, professional references and police criminal record checks. Prior to commencing duties our staff will complete a comprehensive Induction Training Program to ensure that they have the necessary skills and knowledge to carry out their work to the highest standard. Regular refresher courses and specialist training courses are delivered on an ongoing basis together with formal supervision sessions and working alongside more experienced senior staff. You can be relaxed in the knowledge that the carer working with you is knowledgeable and skilled in all the areas to deliver effective care and support to you at all times.
Our Manager is a Registered Occupational Therapist with over 15 years of clinical experience and has a wealth of knowledge and skills working alongside adults and older adults over a wide spectrum of physical, organic and mental health conditions to enable them to live independent lives the way they choose to live them. Maximising Independence and choice is at the heart of the Occupational Therapy profession and therefore at the core of our philosophy at Helpful Home Care.
We will provide you a holistic and comprehensive assessment of your needs at home including an environmental assessment of your safety within the home and liaise with a range of external agencies when required. We will conduct an Occupational Therapy assessment with you to ascertain your requirements following an initial enquiry. You are then able to decide based on the outcome of the assessment what level of package of care you would like. The assessment is based on a no obligation to use Helpful Home Care Services. In these instances we can refer you to the most suitable service for your needs at that time.
We understand the importance of having the right care and support at home. This is why we strive to provide to you the highest quality standard of care based on Respect, Dignity and Choice at all times.
Our service is centred on a truly personal approach and a commitment to quality and we believe that our service users deserve professional support at home. Together we will work alongside our service users and their friends and relatives; supporting independent living, providing peace of mind and reassurance and bringing a positive attitude to the day to day interactions our care staff have with our service users.
We are committed to making a positive difference for everyone who works with us, our service users, staff and strategic partners and our approach is based on open and honest communication.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 October 2016 and was announced. The provider was given 24 hoursâ notice of the inspection because the location provides a domiciliary care service. We needed to be sure that the registered manager would be available to speak with us.
The inspection was carried out by an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection, we reviewed the Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about a service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and information we had received about the service from people who had contacted us. We contacted the local authority that had funding responsibility for some of the people who used the service. We also contacted Healthwatch to see if they had any information about the service.
We reviewed a range of records about peopleâs care and how the service was managed. This included three peopleâs care plans and associated documents including risk assessments. We looked at three staff files including their recruitment and training records. We also looked at documentation about the service that was given to staff and people using the service and policies and procedures that the provider had in place. We spoke with the registered manager, the care coordinator, and four care workers.
As this was a small service we were only able to speak with two people and two relatives of other people who used the service. This was to gather their views of the service being provided.
Last updated 12:30:08 23rd Feb 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »