Unit 14, Prebendal Court
Buckinghamshire HP19 8EY
Telephone: (01296) 752536
Registered Manager: Kay Patrick
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection.
This inspection took place on 29 and 30 November 2017 and was announced. We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that they would be available.
This inspection was carried out by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR). The PIR is a form that the provider submits to the Commission which gives us key information about the service, what it does well and what improvements they plan to make. We reviewed notifications and any other information we had received since the last inspection. A notification is information about important events which the service is required to send us by law.
Prior to the inspection we sent out questionnaires to people, their relatives, staff and community professionals. The return rate was low with 31% of completed questionnaires from people, eighteen percent from staff and 5 % from relatives. At the time of the inspection we made telephone calls to people and their relatives to seek feedback and we sent requests to staff for feedback. While at the office we spoke with the registered manager, the interim senior quality assurance manager, head of homecare and a quality assurance officer. In addition we spoke with a field care supervisor and two care workers.
We contacted health and social care professionals who work with the service to seek feedback. We looked at six peopleâs care records, which included medicine records. We looked at four staff recruitment files and cross referenced records against the providerâs policies and procedures.
Last updated 02:51:57 21st Feb 2018 - Update Now
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