Unit 1, The Aquarium
101 Lower Anchor Street
Essex CM2 0AU
Telephone: (01245) 768358
Registered Manager: June Hillyard
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was an announced inspection and took place on the 3 May 2016.
The inspection was carried out by one inspector and an Expert by Experience (ExE) who assisted to make phone calls to people who used the service. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On the day of our inspection, Helping Hands Chelmsford was providing support to 59 people.
Before the inspection we reviewed the information we held about the service. This included notifications, which are documents submitted to us to advise of events that have happened in the service and the provider is required to tell us about. We used this information to plan what we were going to focus on during our inspection.
During our inspection we spoke with the registered manager and the care co-ordinator. As part of the inspection we spoke with six people who used the service and five staff to gain their views about working for the service. Healthcare professionals were approached for comments about the service and any feedback received has been included in the report.
As part of the inspection we also reviewed six peopleâs care records. This included their care plans and risk assessments. We also looked at the files of six staff members and their induction and staff support records. We reviewed the serviceâs policies, their audits, staff work sheets, complaint and compliment records, medication records and training and supervision records.
Last updated 01:16:20 6th Dec 2017 - Update Now
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