First Floor, Calverton House
Hertfordshire AL3 5AB
Telephone: (01727) 702371
Registered Manager: Hayley Gough
Provider Name: Midshires Care Limited
Care Types: Care in your Home • Dementia • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living • Supported Living - Learning Disability Only • Younger Adults
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This was to check the safety and overall management of the service due to information of concern that had been received by the Care Quality Commission.
This inspection was carried out on the 26 May 2016 and was unannounced. The inspection was carried out by one inspector.
Before the inspection we reviewed information we held about the service and requested feedback from local authority commissioning teams and other partner agencies who had knowledge of the service.
During the inspection we spoke with four people who used the service, two relatives and four staff members. We also spoke with a care coordinator and the manager of the service. We looked at care records relating to three people who used the service, reviewed three staff recruitment files along with training records. We looked at other documentation relating to the safety and welfare of people who used the service and quality monitoring processes and audits. We obtained feedback from the local authority and commissioning teams.
Last updated 05:21:29 18th Nov 2017 - Update Now
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