Helping Hands St Albans

Helping Hands St Albans

First Floor, Calverton House
Harpenden Road
St Albans
Hertfordshire AL3 5AB

Telephone: (01727) 702371
Website: www.helpinghandshomecare.co.uk/our-locations/st-albans/

Registered Manager: Hayley Gough
Provider Name: Midshires Care Limited

Care Types: Care in your HomeDementiaEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported LivingSupported Living - Learning Disability OnlyYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 8 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This was to check the safety and overall management of the service due to information of concern that had been received by the Care Quality Commission.

This inspection was carried out on the 26 May 2016 and was unannounced. The inspection was carried out by one inspector.

Before the inspection we reviewed information we held about the service and requested feedback from local authority commissioning teams and other partner agencies who had knowledge of the service.

During the inspection we spoke with four people who used the service, two relatives and four staff members. We also spoke with a care coordinator and the manager of the service. We looked at care records relating to three people who used the service, reviewed three staff recruitment files along with training records. We looked at other documentation relating to the safety and welfare of people who used the service and quality monitoring processes and audits. We obtained feedback from the local authority and commissioning teams.

Last updated 10:29:40 21st Jun 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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