The Mill Offices
South Gloucestershire BS37 4AD
Telephone: (01454) 649267
Registered Manager: Bev O'Hara
Provider Name: Midshires Care Limited
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Eating disorder • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living • Younger Adults
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.
The last inspection of Helping Hands Chipping Sodbury was completed in April 2014. At that time there were no breaches in regulations. This inspection was undertaken by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Prior to the inspection we looked at the information we had about the service. This information included any statutory notifications the service had submitted to CQC. A notification is information about important events which the service is required to send us by law. We also reviewed the previous inspection report and contacted two social care professionals as part of the planning process.
We reviewed the Provider Information Record (PIR) that had been submitted in December 2015. The PIR is information given to us by the provider. This is a form that asks the provider to give some key information about the service, tells us what the service does well and the improvements they planned to make.
We sent domiciliary care agency questionnaires to people who use the staff, relatives, staff and community professionals and have used their feedback as evidence and reported this in the main body of the report. We received 29 (people), six (relatives/friends) and one (community professional) completed forms regarding the service.
During the inspection we spoke with six people who used the service and one relative. We spent time with the senior managers referred to in the summary, spoke with one of the care coordinators and five care staff.
We looked at peopleâs electronic care records, staff recruitment and training records and other records relating to the management of the service. We looked at a range of policies and procedures including, safeguarding, whistleblowing, complaints and the safe management of medicines.
Last updated 08:59:38 18th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »