Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
These checks were carried out under the inspection model that CQC have used since 2009. These will gradually be replaced by the CQC's new ratings (see below).
All standards were being met when the CQC inspected the service. If this service has not had a CQC inspection since it registered with the CQC, judgement may be based on the CQC's assessment of declarations and evidence supplied by the service.
At least one standard in this area was not being met when the CQC inspected the service and the CQC required improvements.
At least one standard in this area was not being met when the CQC inspected the service and the CQC have taken enforcement action.
New inspection ratings
The CQC are moving to a new inspection model and rate services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding – the service is performing exceptionally well.
Good - the service is performing well and meeting the CQC's expectations.
Requires improvement – the service isn't performing as well as it should and the CQC have told the service how it must improve.
Inadequate – the service is performing badly and the CQC have taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended – there are some services which the CQC can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by the CQC and will be published soon.