7 Musters Road
Nottinghamshire NG2 7PP
Telephone: (0115) 828 1647
Registered Manager: Sarah Richards
Provider Name: Midshires Care Limited
Helping Hands has been providing companionship through to complex nursing-led live-in care to people across England and Wales since 1989 and is widely acknowledged to be the country’s most respected provider of the service.
As a values driven family business, we have worked tirelessly over the past 24 years to develop a flexible live in care service that places our customers at its heart. We achieve this through directly employing all of our care staff and training and developing our carers to deliver person centred care in a dignified and respectful way.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 20 October 2015. The inspection team consisted of one inspector and an expert by experience who undertook telephone interviews with people who used the service and their relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to our inspection we reviewed information we held about the service. This included information received and statutory notifications. A notification is information about important events and the provider is required to send us this by law. We contacted commissioners (who fund the care for some people) of the service and asked them for their views. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service.
During the inspection we went to the homes of two people who used the service and spoke with them. We spoke with four members of staff and the registered manager. We conducted telephone interviews with two people who used the service and six relatives. We also received information from eight people from questionnaires we sent out to them.
We looked at the care records of two people who used the service, three staff files, as well as a range of records relating to the running of the service, which included audits carried out by the registered manager.
Last updated 02:37:25 21st Feb 2018 - Update Now
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