Helping Hands Wokingham

Helping Hands Wokingham

4 The Courtyard
Denmark Street
Wokingham
Berkshire RG40 2AZ

Telephone: (0118) 911 5603
Website: www.helpinghandshomecare.co.uk/our-locations/wokingham/

Registered Manager: Catherine Robinson
Provider Name: Midshires Care Limited

Care Types: Care in your HomeDementiaOlder PeopleSupported LivingYounger Adults


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Last updated 4 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 1 March 2017. It was carried out by two inspectors.

We gave the service 48 hours’ notice of the inspection because it is office based and we needed to be sure that relevant staff would be available.

Before the inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the PIR and at all the information we had collected about the service. This included information received from health and social care professionals. We also looked at notifications the service had sent us. A notification is information about important events, which the service is required to tell us about by law.

We spoke with a wide range of staff including the registered manager, the care coordinator and the field care supervisor. In addition, we spoke with the quality and compliance manager for the company, the head of home care for the area and the staff trainer who were all present in the service during the inspection visit. We spoke on the telephone with eleven people andor their relatives about the quality of care they received. Email responses were received from two relatives of people. We requested feedback from a range of professionals who had contact with the service and received responses from a commissioner, a quality and contracts officer from the local authority and another care agency who worked in conjunction with Helping Hands Wokingham with a particular individual. We requested information via email from every staff member employed by the service and received six written replies.

We looked at six people’s records and documentation that was used by the service to monitor their care. In addition, we looked at four staff recruitment files of the most recently appointed staff. We also looked at staff training and other records used to measure the quality of the services.

Last updated 09:32:51 11th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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