Registered Manager: Cheryl Forshaw
Provider Name: brighterkind
Care home beds: 54
Highfield Care Home is located south of Ware, Hertfordshire, and is convenient for access to the M25 motorway. The home is within easy reach of public transport and shops, with a shopping centre close by. The home offers residential, nursing, respite, and palliative care.
This historic building has been carefully renovated into a care home. Highfield has gardens and a courtyard that can be accessed via the conservatory. Accommodation at Highfield is provided in single occupancy rooms, some of which are en-suite. Several rooms are large enough for sharing.
Highfield provides a quiet sitting room and TV lounges in which residents can relax. A separate dining room, where residents can enjoy each others company at meal times, is also available. Traditional home cooked food using fresh produce is served. Special diets can be catered for. Daily menus are available.
A hair stylist and qualified chiropodist visit the home on a regular basis. Complementary therapies can also be arranged.
Residents are encouraged to participate in a varied programme of activities. Our Recreation and Activities team oversee everything from cake baking and cocktail evenings, to bowls club and shopping trips. If it’s sunny we try and get outside, so everyone can appreciate the best of the day.
For us, every day is a new opportunity. To engage, encourage and appreciate. To be there when it matters. Involved in all the little moments of kindness that help make life feel brighter. When sharing time, conversation and activities means everyone contributes something different. By sharing a little love, every day, we help those we care for to love every day.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 05 and 06 February 2015 by one Inspector and was unannounced. Before the inspection, the providerÂ completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us by law.
During the inspection we spoke with 16 people who lived at the home,Â six relatives, four staff members, the home manager and regional manager. We also received feedback from health care professionals, stakeholders and reviewed the commissionerâs report of their most recent inspection.
We looked at care plans relating to six people and two staff files. We also carried out informal observations in communal areas of the home such as the lounge and kitchen dining room.
We carried out observations throughout the day and used the short observation framework tool (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to their complex needs.
Last updated 10:33:08 27th Mar 2017 - Update Now
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