34 - 36 Hoe Lane
Hertfordshire SG12 9NZ
Telephone: (01920) 644183
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
The inspection was carried out on 05 and 06 February 2015 by one Inspector and was unannounced. Before the inspection, the providerÂ completed a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed other information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us by law.
During the inspection we spoke with 16 people who lived at the home,Â six relatives, four staff members, the home manager and regional manager. We also received feedback from health care professionals, stakeholders and reviewed the commissionerâs report of their most recent inspection.
We looked at care plans relating to six people and two staff files. We also carried out informal observations in communal areas of the home such as the lounge and kitchen dining room.
We carried out observations throughout the day and used the short observation framework tool (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to their complex needs.
Last updated 07:01:59 20th Jun 2017 - Update Now
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