Provider Name: Country Care Home Limited
Care home beds: 19
Hill House Residential Home was acquired in 2008 and the success of both homes can be measured by the many letters of thanks that have been received as well as the many recommendations that the homes get from local health care professionals and the community.
Hill House Residential Home is a large Country House set in open countryside. It was once owned by the Chamberlain family and has seen some important visitors over the years. The gardens are a magnificent feature and there are wonderful views across the Dauntsey Vale. Hill House has eighteen rooms, some quite large, and most benefitting from en suite facilities. There is a large dining room which incorporates a comfortable sitting area with views over the terrace. There is also a peaceful library to relax in where books can be read or the internet accessed on the residents’ computer. Skype is available to residents who might have family and friends further away, or abroad, and help is given to access this service. A passenger lift allows residents to travel between floors in comfort. The nearby market town of Malmesbury boasts a charter from 880AD and has an interesting museum and Abbey, which are worth a visit.
Visiting services include: Physiotherapist, Hairdressing, Manicurist and Chiropodist
Enjoying Life at Hill House
Activities at Hill House include a gardening club, a knitting club, a weekly shop among other events such as games, quizzes and craft sessions. There is a regular clothes party provided by a visiting service so that residents can buy clothes. In the summer there is a garden party to enjoy and interesting outings are arranged throughout the year.
Food at Hill House
Our catering teams in each home are led by a head chef who attends residents’ meetings to discuss menus so that the food on offer reflects the residents’ wishes. All dietary needs are catered for and our catering teams recognise the importance of not only nutrition, but that food should be a pleasure to be enjoyed. Residents’ meals are prepared to their taste with homemade food using fresh local produce.
Person Centred Care
We provide a first class service to our residents. After all, they are the ones that matter, and this is reflected in our working principles based on the concept of person centred care. If you have not heard of this before then this extract from the Health Foundation puts it very well: –
‘Person centred care sees patients as equal partners in planning, developing and assessing care to make sure it is most appropriate for their needs. It involves putting patients and their families at the heart of all decisions’.
At Country Care Homes we recognise the importance of training all our staff so that our teams have the skills to carry out their duties to as high a standard as possible. New care staff work through our own 12 week induction programme, after which they move on to study for a diploma. Alongside this program, all staff are required to undergo regular mandatory training in fire safety, food hygiene, infection control and other essential areas. Our registered nurses are required to maintain their competency through on-going study. The domestic, laundry, maintenance and catering teams all attend training programs to improve their personal skills and to keep up to date with current legislation.
Both homes are led by matrons, personally selected by Norma and Chad. The matrons manage all aspects of the homes and are assisted by deputies who share expertise, experience and training to ensure that both Firlawn and Hill House are not only fully compliant with CQC regulations but offer the highest standard of care to residents.
Our housekeepers lead teams who ensure that rooms are clean, tidy and looking good, and that residents’ laundry is cleaned to a high standard and safely returned to their rooms.
Our maintenance team has many years experience in the maintenance of care homes and are also trained in Fire Safety, an important aspect to ensure the safety of our residents. One of the continuing tasks is keeping the homes freshly painted
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 18 and 19 October 2017 and was unannounced. On day one the inspection was carried out by two inspectors and a pharmacy inspector, on day two there were three inspectors.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the home before the inspection visit.
During the inspection we spoke to nine people living at the home and two relatives. We spoke with 12 members of staff, the registered manager, operations director and one of the directors of the company. We also spoke with one health care professional.
We looked at the care and support records for 11 people. We also looked at records relating to the management of the service including the staffing rota, providerâs policies, incident and accident records and recruitment and training records. We observed care and support provided to people in the communal areas of the service.
Last updated 03:51:23 18th Jan 2018 - Update Now
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