60 Queen Street
East Riding of Yorkshire HU19 2AF
Telephone: (01964) 631327
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 9 August 2017 and was announced. The provider was given 48 hours' notice of the inspection as we needed to be sure that the office was open and staff would be available to speak with us.
The inspection was carried out by one inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone whose uses this type of service. The expert by experience conducted telephone interviews with people who used the service and some relatives.
Prior to carrying out the inspection, we reviewed all the information we held about the service. The manager completed a provider information return (PIR). A PIR is a form which asks the provider to give some key information about their service, how it is addressing the five questions and what improvements they plan to make. We also reviewed information from the local authority commissioning and safeguarding teams who had no concerns to raise with us about this service.
During our inspection we spoke with the registered provider (who is also the manager), one care supervisor, one care staff and an administrative staff member. We also spoke with eight people who used the service and four relatives over the telephone.
We undertook two visits to people who were receiving a service, accompanied by a care supervisor. We looked at the care records of three people. This included support plans, assessments undertaken before a service commenced, information regarding potential risks to people's wellbeing, medicine information and records made by staff following their visits to people.
We looked at records relating to the management of the service, quality assurance documentation, policies and procedures and complaints information. We inspected staff rotas, six staff files, which included recruitment information and staff training and supervision records.
Last updated 12:10:57 19th Feb 2018 - Update Now
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