3 Regent Park
Northamptonshire NN8 6GR
Telephone: (01933) 678775
Provider Name: Darlo Care Ltd
Being able to live at home can be one of the most important comforts in an older or disabled person’s life and because family and friends can’t always be there, Home Instead Senior Care East Northants are here to help.
Our well vetted and trained caregivers take great pride in helping our clients to lead a more comfortable and confident life, and offer a variety of services tailored to their individual needs.
From just a couple of hours a day, to full time care, our service is available 24 hours a day, 7 days a week.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 and 17 June 2016 and was announced. The registered manager was given 48 hoursâ notice of the inspection. We did this because we needed to be sure that the registered manager or someone would be in the office on the day of the inspection to help respond to our questions and to provide us with evidence
The inspection was carried out by one inspector.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Before the inspection, we reviewed the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We also contacted the Local Authority for any information they held on the service.
We spoke with eight people who used the service, one relative of a person that used the service, five support workers, a senior support worker, a networking officer, a scheduling officer, a training coordinator, the registered manager and the provider.
We reviewed eight peoples care records to ensure they were reflective of their needs, eight staff files, and other documents relating to the management of the service, including quality audits.
Last updated 05:49:48 6th Dec 2017 - Update Now
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