Registered Manager: Hannah Webb
Provider Name: Kernow Care Services Limited
As a leading UK provider of care and support at home, Home Instead Senior Care offers a unique, companionship-based approach to help support older people to stay at home.
In recognition of this Home Instead across the UK has received the following accolades:
- Queen’s Award for Enterprise: Innovation (April 2016)
- Princess Royal Training Award (November 2016)
- Sunday Times Top 100 Best Small Companies to work for – no. 55
- No 1 home care provider as voted by healthcare experts Laing & Buisson (2014, 2015 & 2016)
- 100% of our clients likely to recommend the service (Smith & Henderson client satisfaction survey 2016)
Preferred provider to BUPA
- What makes Home Instead different?
- Minimum one hour visits, so no rushing
- Caregivers are matched to clients
- Caregivers introduced to clients
- The same caregivers visiting each time
- Visit at a time convenient to clients, so no waiting for a visit
- Excellent caring, compassionate staff, fully trained, DBS checked & insured
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 29 February 2016 and was announced. This meant we gave the provider notice of our intended visit to ensure someone would be available in the office to meet us.
The inspection team consisted of one adult social care inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed previous inspection reports and other information we held about the home including any notifications. A notification is information about important events which the service is required to send us by law. In addition we sent survey questionnaires to 31 people supported by Home Instead, 31 friends and relatives, 21 members of staff and three community professionals; we received 15 responses from people who used the service, two from peopleâs relatives, six from staff members and one from a community professional.
During the inspection we reviewed three peopleâs care files, looked at four staff records and reviewed a range of policies and procedures. Following the inspection visit we spoke with three people who used the service and three relatives. We also spoke with five members of staff: the owner and the registered manager. We also spoke with an external healthcare professional.
Last updated 05:54:32 18th Jan 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »