Registered Manager: Mrs Christine Allen
Provider Name: R & JW Care Ltd
Being able to live at home can be one of the most important comforts in an older persons life because family and friends cannot always be there, Home Instead Northampton are here to help.
Our well vetted and trained CAREGivers take great pride in helping our clients to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs.
From just a couple of hours per day to full-time care our services are available 24 hours a day, 7 days a week.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection was carried out by an inspector and took place over two and a half days on 5, 6 and 11 November 2015.
With domiciliary care agencies we can give the provider up to â48 hoursâ notice of an inspection. We sometimes do this because in some community based domiciliary care agencies the registered manager is often out of the office supporting staff or, in some smaller agencies, providing care. On this occasion the initial inspection visit to the agency office was unannounced and the registered manager was present for the inspection to continue on 5 November 2015.
Before our inspection, we reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law.
During this inspection we visited the agency office. We met and spoke with six staff, including the registered manager. We reviewed the care records of six people who used the service. We looked at four records in relation to staff recruitment and training, as well as records related to the quality monitoring of the service.
We took into account peopleâs experience of receiving care by listening to what they had to say.
We visited four households with peopleâs prior agreement. With peopleâs permission, we looked at the care records maintained by the staff that were kept in peopleâs own homes. We also spoke with eight people over the telephone to ask them about their experience of using the service.
Last updated 05:46:44 7th Dec 2017 - Update Now
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