Essex EN9 3BA
Telephone: (020) 8879 6550
Registered Manager: Dean, Karen
Provider Name: Towertrend Limited
Care home beds: 41
Honey Lane is a specialist dementia care home, which puts its residents at the heart of everything it does. The elegant purpose-built home has been designed to offer the best in comfort and care, and our team is instrumental in making everyone feel right at home in the environment.
We make every effort to stay at the cutting edge of dementia care developments. We have been working with Dementia Care Matters to improve the quality of life of the people living here and are delighted to have achieved Butterfly Service status in June 2012. This kitemark, created by industry leader Dementia Care Matters, is the highest possible commendation of our home and recognition of the hard work of all our team.
We employ compassionate people and our specialist team is trained to make every moment count. Our home is designed to enhance the quality of life of those with dementia, maximising independence, stimulation and relaxation.
Honey Lane is purpose built with both dementia care and individual needs in mind. Our building houses some specialist facilities, such as a Snoezelen sensory room, and sensory bathrooms.
We’ve recently carried out work at Honey Lane to further enhance our environment and create cozy feature areas, to give our residents a real sense of being at home. It is also the simple touches that make our home comfortable. For example, corridors are wide, with plenty of natural daylight, which is essential for those with dementia.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the home, and to provide a rating for the home under the Care Act 2014.
The inspection team consisted of two adult social care inspectors.
Prior to this inspection, we reviewed all the information we held about the home, including data about safeguarding and statutory notifications. Statutory notifications are submitted to the Care Quality Commission and tell us about important events that the provider is required to send us. We spoke with the local authority to gain their feedback about the care people received. At the time of our inspection there were no safeguarding concerns being investigated by the local authority. This helped us to gain a balanced view of what people experienced who accessed the home.
During our inspection, we used a method called Short Observational Framework for Inspection (SOFI). This involved observing staff interactions with people in their care during the inspection. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We observed how staff interacted with people who lived at the home. We observed how people were supported during meal times and during individual tasks and activities.
During the inspection we spoke with five people who lived at the service, five relatives, and six members of staff and the registered manager. We also spoke to a visiting community matron and district nurse.
We checked documents in relation to five people who lived at the service and five staff files. We reviewed records about staff training and support, as well as those related to the management and safety of the home
Last updated 06:18:55 14th Dec 2017 - Update Now
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