Registered Manager: Sandra White
Provider Name: Trustees of Honeywood House
Care home beds: 25
Honeywood House is an attractive 18th Century house set amid unspoilt countryside on the Surry/Sussex border. It stands in 10acres of parkland and has extensive views to the South conservatory.
Honeywood’s aim is to deliver the best level of care and service to all our residents.
Established as a charity in 1954, Honeywood provides nursing and personal care for only 25 residents. Honeywood has earned an enviable reputation for the highest standard of care, personal friendly service, privacy and respect for all our residents and, where everything is done to ensure our residents are comfortable and feel at home.
Honeywood invites residents to personalise their own rooms and, having family and friends for lunch or afternoon tea, is always heart warming and welcome. Hairdressing, chiropody, dentist, optician and aromatherapy are just a few of the well being facilities available at Honeywood, the best wellbeing of all, being with us.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The service was last inspected on 26 August 2015 where we found medicines were not managed correctly or safely. Improvements were needed to be made in relation to the accurate completion of medicine administration records. At this inspection we found improvements had been made.
This inspection took place on 24 October 2017 and was unannounced. The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience for this inspection was an expert in care for older people.
On this occasion we had not asked the provider to complete a PIR. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at other information we held about the service. This included previous inspection reports and notifications. Notifications are changes, events or incidents that the service must inform us about.
During the inspection we observed the support that people received in the communal areas. We were also invited in to peopleâs individual rooms. We spoke to nine people, three relatives, four care staff, a head of housekeeping, the chef, deputy manager and the general manager. We spent time observing how people were cared for as well as their interactions with staff and visitors in order to understand their experience. We also took time to observe how people and staff interacted at lunch time.
We reviewed four staff files, medication records, staff rotas, policies and procedures, health and safety files, compliments and complaints recording, incident and accident records, meeting minutes, training records and surveys undertaken by the service. We looked at five peopleâs individual records, these included care plans, risk assessments and daily notes. We pathway tracked some of these individual records to check that care planned was consistent with care delivered.
Last updated 01:24:26 22nd Feb 2018 - Update Now
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