Registered Manager: Kareen Rickman
Provider Name: Horizon Homecare (Southern) Ltd
Care Types: Care in your Home • Dementia • Drug or Alcohol Dependance • Learning disability/autism • Live-in Care • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living • Younger Adults
Horizon Homecare provides professional, fully qualified and experienced home care services for a wide range of people including the elderly, the infirm and those with mental health needs.
Horizon also provides Live-In Care for those who wish to continue to live their lives in as much comfort and freedom as is possible, in their own homes surrounded by loved ones, neighbours and beloved family pets.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4,8 and 11Â September 2015. One inspector undertook the inspection.
Before the inspection we reviewed the information we held about the service; this included incidents they had notified us about. We also contacted the local authority safeguarding and contract monitoring teams to obtain their views.
A Provider Information Return (PIR) had not been requested from the provider. This was because the inspection was brought forward due to some concerns that were raised with us. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We visited three people in their and homes and spoke with two other people on the telephone. We also spoke with five relatives and spoke with or had contact with six care workers and two professionals. We also spoke with the registered manager and office based staff who were involved in supporting people who used the service as well as the care workers. We looked at seven peopleâs care and medicine records in the office and the records in their homes, with their permission, of the people we visited. We saw records about how the service was managed. This included four staff recruitment and monitoring records, staff schedules, audits and quality assurance records as well as a wide range of the providerâs policies, procedures and records that related to the management of the service.
Last updated 03:38:16 16th Jan 2018 - Update Now
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