ICRIT Healthcare

ICRIT Healthcare

100 Kingfisher Drive
Farnworth
Bolton
Lancashire BL4 0RF

Telephone: (01204) 325013

Provider Name: ICRIT Limited

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 23 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 August 2017 and was announced. We gave the service 48 hours’ notice of the inspection because it is a domiciliary service and the manager is often out of the office supporting staff. We needed to be sure that they would be in.

The inspection team consisted of one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we had asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and when we made the judgements in this report.

Before the inspection we gained feedback from health and social care professionals who worked together with the service. We also reviewed the information we held about the service and the provider. This included safeguarding alerts and statutory notifications sent to us by the registered provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send us by law.

During the inspection, we used a number of different methods to help us understand the experiences of people who used the service. We reviewed records of care and management systems used by the service for care delivery. We visited two people in their own homes. We spoke with five people and four relatives by telephone. We also spoke with the managing director of the service, the registered manager, the care coordinator, the quality assurance manager, four professionals who had recent contact with the service, and two care staff. We also observed four care staff during their home visits.

We looked at samples of care records of three people in the office and two care records in people’s homes. Two of these records were pathway tracked. Pathway tracking is where we look in detail at how people’s needs are assessed and care planned whilst they use the service. We also looked at a variety of records relating to management of the service. This included staff duty rosters, four recruitment files, the accident and incident records, policies and procedures, service certificates, minutes of staff meetings, reports from commissioners and the local authority, also quality assurance reports, surveys and action plans, visit plans and visit duration records and medicine records.

Last updated 03:48:47 12th Dec 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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