Knightsbridge Lodge

Knightsbridge Green
Knightsbridge
Cheltenham
Gloucestershire GL51 9TA

Telephone: (01242) 680168

Registered Manager: Nicholas Coates
Provider Name: Kudos Care (UK) Limited
Care home beds: 23

Care Types: Care HomeOlder People


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Overall
Requires improvement

Read overall summary
Last updated 30 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3 and 5 September 2016 and was unannounced.

Prior to the inspection we reviewed all the information we held about the service. This included all statutory notifications received since our last inspection on 16, 18 and 19 January 2015. Statutory notifications are information the provider is legally required to send us about significant events. We reviewed all information of concern received about the service since the last inspection. We reviewed the Provider Information Return (PIR) submitted to the Care Quality Commission on 12 April 2016. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

One inspector carried out the inspection. We spoke with eight people who lived at the care home. We sought their views about the care they received and their ability to have their choices and preferences met. We also spoke with five relatives who gave us their views of the care their relatives received and about the services generally provided. We spoke with six staff including the deputy and manager and registered manager. We reviewed the care records of four people and the medicines records of six people. We spoke with two health care professionals and gained their views of the care delivered to people. We spoke to one regular visitor to the care home. We reviewed three staff recruitment files.

We also reviewed records pertaining to the management of the care home. These included cleaning records, staff rosters, records relating to actions taken in response to medicine errors and medicines management, staff training records, staff meeting records, audits, accident and incident records including falls management and people’s social and meaningful activities. We also reviewed the policy and procedure for infection control and management of laundry.

Last updated 05:21:24 17th Jan 2018 - Update Now

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