Registered Manager: Carol Woodliffe
Provider Name: Knights Care (2) Limited
Care home beds: 90
Ladysmith Care Home is a purpose built 90 bed care facility. Owned and operated by Knights Care (2) Ltd, a family run business that has been in the care industry for many years. Ladysmith Care Home provides Residential Care and Dementia Care, we also provide respite care which can provide much needed relief for those caring for a family member at home. Residents enjoy 24 hour care from the friendly and experienced staff who strive to meet the needs and wishes of every individual in a person centred manner. Everyone benefits from state of the art facilities.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 6 January 2017 and was undertaken by two adult social care inspectors.
We asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received and reviewed all the intelligence CQC held to help inform us about the level of risk for this service. We reviewed all of this information to help us to make a judgement.
During our inspection we undertook a tour of the building. We used observation to see how people were cared for whilst they were in the communal areas of the service. We watched lunch being served in two dining rooms upstairs. We observed a member of staff giving out medicine. We looked at a variety of records; this included six peopleâs care records, risk assessments and medicine administration records, (MARs). We looked at records relating to the management of the service, which included policies and procedures, maintenance, quality assurance and complaints. We also looked at staff rotas, training, supervision, appraisal and recruitment records.
We spoke with the registered manager, deputy manager, three staff and the cook. We gained the views of seven people living at the service and six visitors. We also interviewed two health care professionals to gain their views.
We used a number of different methods to help us understand the experiences of people living at the service, especially for those living with dementia. This including using the Short Observational Framework for Inspection (SOFI). We observed the care and support provided over a period of time to help us understand people experiences especially for those who could not talk with us. This confirmed that people were supported by staff and provided us with evidence that staff understood peopleâs individual needs and preferences.
Last updated 03:11:29 11th Dec 2017 - Update Now
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