North Yorkshire DL7 9AU
Telephone: (01677) 628805
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 19 June and 14 July 2017. On day one the inspection was unannounced and we told the provider we would be visiting on day two. The inspection team consisted of three adult social care inspectors and an expert by experience on day one. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Two adult social care inspectors visited on day two.
Before the inspection we reviewed all of the information we held about the service. This included information we received prior to the inspection from a whistle-blower. Whistleblowing is where people can disclose concerns they have about any part of the service where they feel dangerous, illegal or improper activity is happening. We looked at details we had received since the last inspection about safeguarding incidents and statutory notifications. Notifications are when providers send us information about certain changes, events or incidents that occur within the service. We sought feedback from the commissioners of the service (the local authority) prior to our visit. The provider also completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.
At the time of our inspection there were 51 people who used the service. We spent time with eight people and four of their relativeâs. We spent time in the communal areas and observed how staff interacted with people and some people showed us their bedrooms. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
During the visit and following the inspection we spoke with the manager, deputy manager, director, area manager and nine members of staff including team leaders, senior care workers, care workers, activities worker, the chef and housekeeper. We also spoke with four visiting professionals during and after the inspection.
During and following the inspection we reviewed a range of records. This included seven peopleâs care records, including care planning documentation and medication records. We also looked at four staff files, including staff recruitment and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.
Last updated 10:01:06 17th Jan 2018 - Update Now
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