Registered Manager: Julia Joy
Leycester House is a purpose-built care home offering spacious care facilities within a luxury environment.
A team of professional and skilled staff are trained in the delivery of high-quality care to all residents, and all hospitality staff are trained to hotel standards.
The policy at Leycester House is to always pay above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents’ expectations are always met.
The home features its own cinema room where residents can relax, a fully stocked bar/bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.
Leycester House has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.
The pricing policy is all-inclusive – a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 22 March 2017 and was unannounced. The inspection was undertaken by two inspectors and a specialist advisor. A specialist advisor is a qualified health professional.
We reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events, which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services, which are paid for by the local authority. The Commissioners did not share any concerns with us.
We spoke with 10 people and one relative about what it was like to live at the home. We spoke with the deputy manager, two nurses, three care staff and three support staff about what it was like to work at the home. We spoke with the registered manager and a director from the provider company about their management of the service. We observed care and support being delivered in communal areas and we observed how people were supported at lunchtime.
We reviewed four peopleâs care plans and daily records to see how their care and treatment was planned and delivered. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each personâs needs. We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 09:08:20 18th Jan 2018 - Update Now
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