Registered Manager: Helen Logan
Provider Name: Plenus Care Ltd
Care home beds: 24
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 6 October 2017 and was carried out by two adult social care inspectors.
Before the inspection, the provider completed a Provider Information Return (PIR). This contained information about the service and how the provider planned to develop it. We reviewed the PIR along with other information we held, including statutory notifications which the provider had submitted. Statutory notifications are pieces of information about important events which take place at the service, for example, safeguarding incidents, which the provider is required to send to us by law. We also contacted the local authority for their views about the service.
During our visit we undertook a tour of the building. We used observation to see how people were cared for in the communal areas of the service. We observed lunch being served and watched a member of staff giving out medicines at lunch time.
We looked at a variety of records; this included four peopleâs care records, risk assessments and medicine administration records, (MARs). We looked at records relating to the management of the service such as, policies and procedures, maintenance checks, quality assurance documentation and the complaints information. We looked at the staff rotas and at three staffâs training, supervision and appraisal documentation. We looked at evidence and used observation to see if improvements had been made in the areas where we had concerns following our last inspection.
We spoke with the registered manger, three care staff, a domestic and a cook. We spoke with five people who were living at the service, and with three visitors to gain their views.
Some people who used the service were living with dementia and could not tell us about their experiences. We used a number of different methods to help us understand the experiences of people which included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. This confirmed that people were supported appropriately by staff and provided us with evidence that staff understood peopleâs individual needs and preferences.
Last updated 01:35:07 16th Feb 2018 - Update Now
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