Registered Manager: Helen Logan
Provider Name: Plenus Care Ltd
Care home beds: 24
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We asked the registered provider to complete a Provider Information Return [PIR]. This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received and reviewed all the intelligence CQC held to help inform us about the level of risk for this service. We reviewed all of this information to help us to make a judgement.
During our inspection we undertook a tour of the building. We used observation to see how people were cared for whilst they were in the communal areas of the service. We watched lunch being served in the dining room. We observed a member of staff giving out medicine. We looked at a variety of records; this included four peopleâs care records, risk assessments and medicine administration records, (MARs). We looked at records relating to the management of the service, policies and procedures, maintenance, quality assurance documentation and the complaints information. We also looked at staff rotas, training, supervision, appraisal and recruitment information.
We spoke with the registered manager and five staff and the cook. We gained the views of five people living at the service; and five visitors. We also spoke with a visiting health care professional. We also gained feedback about the service from the local authority prior to undertaking our inspection.
Some people at the service were living with dementia and could not tell us about their experiences. We used a number of different methods to help us understand the experiences of the people who used the service including the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk with us. This confirmed that people were supported by staff and provided us with evidence that staff understood peopleâs individual needs and preferences.
Last updated 03:01:14 17th Oct 2017 - Update Now
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