Registered Manager: Carly Rochester
Provider Name: Lodge Group Care UK Limited
Looking for home care you can trust? We treat our clients like family. We help you in your own home with:
- Personal and post op care
- Housekeeping and cleaning
- Sitting services
- Shopping support
- Respite care.
We are specialists in dementia, end-of-life, learning difficulties and complex disabilities.
Our office is based in Romford, Essex and our carers work across the London Borough of Havering, Romford and the surrounding areas. Please contact us for more information, we’d love to hear from you.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider also supplied information relating to the people using the service and staff employed at the service.
Prior to the inspection we reviewed this information, and we looked at previous inspection reports and the notifications received by the Care Quality Commission. A notification is information about important events, which the provider is required to tell us about by law. We also reviewed information we had received from other professionals.
During the inspection we visited the providerâs office and spoke with the registered manager and the quality care officer who was responsible for ensuring people received the care and support they needed. We looked at six records relating to peopleâs care, six staff recruitment files, staff training and supervision records, surveys completed by people, staff meeting minutes and records relating to the running of the service.
After the inspection we spoke with three people who used the service, three relatives and five members of staff to obtain their views of the service. We also looked at the report which was completed by the local authority quality assurance team during their visit at the service on 23 July 2015.
Last updated 01:15:06 18th Oct 2017 - Update Now
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