Long Close Retirement Home

23 Forest Road
Branksome Park
Poole
Dorset BH13 6DQ

Telephone: (01202) 765090
Website: www.longclosecare.co.uk

Registered Manager: Barrow, Christine
Provider Name: Mr Keith London-Webb
Care home beds: 17

Care Types: Care HomeOlder People


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Last updated 21 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the notifications the service had sent us since we carried out our last inspection. These had not included any substantiated safeguarding allegations. A notification is information about important events which the service is required to send us by law.

This inspection took place on 16 and 17 May and was unannounced. One inspector carried out the inspection over both days. We met with the majority of people living at the home and spoke with six people who gave us a good account of what it was like to live there.

We met with the registered provider, who together with the registered manager assisted us on the first day of the inspection. On the second day the registered manager and the provider’s son assisted us. We also spoke with the deputy manager, two members of staff and one relative.

We looked in depth at two people’s care and support records, people’s medication administration records and records relating to the management of the service. These including staffing rotas, staff recruitment and training records, premises maintenance records, a selection of the provider’s audits, policies and quality assurance surveys.

Last updated 03:38:13 16th Jan 2018 - Update Now

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