Rutland LE15 8SR
Telephone: (01572) 737212
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 17 May 2017 and was unannounced. The inspection team consisted of an inspector and one expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in using care homes and community services for their relative.
Before our inspection, we reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law.
During the inspection we spoke with 13 people who used the service and four of their relatives. We spent some time observing care for six people to help us understand the experience of people who lived with dementia. We spoke with five members of staff including three care staff, the registered manager and the provider. We reviewed the care records of four people who used the service.
We also looked at other information related to the running of and the quality of the service. This included quality assurance audits, maintenance schedules, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.
Last updated 02:53:03 9th Dec 2017 - Update Now
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