Hertfordshire SG8 8JS
Telephone: (01763) 848272
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012 and to look at the overall quality of the service.
This visit took place on 14 July 2015 and was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of having used a similar service or who has cared for someone who has used this type of care service.
Before our inspection we reviewed information we held about the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with nine people who lived at the service, two relatives and visitors, four members of staff, the deputy manager, the registered manager and two health care professionals. We viewed three peopleâs support plans and three staff files. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to complex health needs.
Last updated 10:47:47 22nd Nov 2017 - Update Now
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