Margaret House Residential and Dementia Care Home

Margaret House Residential and Dementia Care Home

Church End
Barley
Royston
Hertfordshire SG8 8JS

Telephone: (01763) 848272
Website: www.margarethouse.co.uk

Registered Manager: Julie Greaves - Acting Home Manager
Provider Name: T M Kelly
Care home beds: 42

Care Types: Care HomeDementiaOlder People


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Last updated 5 December 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 31 October 2017 and was unannounced. The inspection team was formed of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We also reviewed the provider information return (PIR) submitted to us 06 October 2017. This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

During the inspection we observed staff support people who used the service, we spoke with six people who used the service, four staff members, a unit manager, representatives of the senior management team and the provider. We spoke with relatives of three people who used the service to obtain their feedback on how people were supported to live their lives.

We received feedback from a visiting health professional. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed care records relating to four people who used the service and other documents central to people's health and well-being. These included staff training records, medication records and quality audits.

Last updated 03:04:17 19th Feb 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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