Registered Manager: Julie Greaves - Acting Home Manager
Provider Name: T M Kelly
Care home beds: 42
Margaret House Residential and Dementia Care home was established by the Kelly family in 1975. We are proud to have been voted 1 of the Top 20 care homes in the East of England. This is because living at Margaret House is about so much more than just our great facilities. From the moment you walk through the door, you sense our wonderful atmosphere and you and your relatives can relax in the knowledge that you will be happy, safe and secure. With 42 ensuite rooms, in either our new wing or the original house, we will have a room to suit your needs and for you to make your new home.
Everything we do is based around you – we have the time to spend with you doing the things you like, whether that’s baking a cake, gardening or doing the daily crossword, as well as the time to talk, whenever you, or your relatives just want a chat.
With innovative facilities, such as a ‘magic table’ providing specialist dementia games, sensory baths and a skype lounge, as well as a café, hairdressers and cinema we are determined to stay at the forefront of providing the best environment, supported by the best staff, to provide you with the lifestyle that you deserve.
Please contact us to arrange a personal tour to see for yourself what life is like at Margaret House. Respite and Long Stays available.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012 and to look at the overall quality of the service.
This visit took place on 14 July 2015 and was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of having used a similar service or who has cared for someone who has used this type of care service.
Before our inspection we reviewed information we held about the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with nine people who lived at the service, two relatives and visitors, four members of staff, the deputy manager, the registered manager and two health care professionals. We viewed three peopleâs support plans and three staff files. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to complex health needs.
Last updated 02:58:23 22nd Jun 2017 - Update Now
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