Registered Manager: Margaret James
Provider Name: T M Kelly
Care home beds: 28
Margaret House is an established, family run care home in a peaceful location close to Royston.
We offer long stay residential and dementia care as well as respite or holiday breaks.
We appreciate what a big decision it is when our residents and their families choose to make Margaret House their new home. My parents instilled in me from an early age that we always treat every resident in the same way as we would treat a beloved member of our own family and it is this family ethos of ‘because we care’ that continues to underpin everything about the way the home and the staff operate today and everyday.
That caring extends not only to our residents, but to their relatives as well. Living at Margaret House is very much home from home, which is why relatives are warmly welcomed to the home at all times and invited to participate in any of the many activities that take place.
We believe that our residents should enjoy an active and fulfilling life and this is why we offer a wide range of both individual and group activities, as well as maintaining close links with the local community.
Please come and visit us for a cup of coffee and see for yourself the atmosphere and lifestyle that Margaret House offers.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2012 and to look at the overall quality of the service.
This visit took place on 14 July 2015 and was carried out by one inspector and an expert by experience. An expert by experience is a person who has personal experience of having used a similar service or who has cared for someone who has used this type of care service.
Before our inspection we reviewed information we held about the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us.
During the inspection we spoke with nine people who lived at the service, two relatives and visitors, four members of staff, the deputy manager, the registered manager and two health care professionals. We viewed three peopleâs support plans and three staff files. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us due to complex health needs.
Last updated 02:08:54 28th Apr 2017 - Update Now
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