Provider Name: Martlets Care Limited
Whether you are in need of home care for yourself, a relative, friend or someone for whom you currently provide care, we are there to help you.
We are Martlets Care, and since 2007 we have provided expert care for anyone over 18 in the central Brighton & Home area who requires support or assistance in the comfort of their own home.
We also cover the surrounding areas including Woodlingdean, Rottingdean, Patcham, Hollingbury, Portslade, Southwick, Shoreham and Hangleton.
Martlets Care is part of the Martlets Group (based in Hove), so you can arrange care with us safe in the knowledge you are dealing with a team of highly experienced, professional care providers. What’s more, after reinvesting in staff training, technology and equipment, all remaining profits are paid back to Martlets Hospice.
We recognise that everyone’s needs are unique and we treat all of our clients as individuals. We ensure the care we provide is exactly the right level of care, based on specific and personal needs, including:
- Help with an ongoing medical condition
- Support following a hospital stay
- Temporary cover for an existing care provider
Home care can also serve to meet a range of practical & lifestyle needs, such as:
- Meal preparation
- Medication reminders
- Light housekeeping
For more information, or to discuss your specific circumstances and the best options available to you, please call us on 01273 829943.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The last inspection was on 18 December 2013 where no concerns were raised.
This inspection took place on 16 September 2016 and was announced. We told the nominated individual for the organisation 48 hours before our inspection that we would be coming. This was because we wanted to make sure that appropriate staff were available to speak with us on the day of our inspection. Two inspectors undertook the inspection, with an expert-by-experience, who had experience of care services. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience helped us with the telephone calls to get feedback from people being supported.
Before the inspection, we reviewed information we held about the service. This included previous inspection reports, any complaints and notifications. A notification is information about important events which the service is required to send us by law. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This helped us with the planning of the inspection. We contacted the local authority to ask them about their experiences of the service provided and the Clinical Commissioning Team (CCG). We contacted 17 people using the service and nine relatives over the telephone. We received feedback from a healthcare professional.
During the inspection we visited to the serviceâs office and spoke with the nominated individual for the organisation, the care supervisor, the office manager, two senior care coordinators, and a care coordinator. We spent time reviewing the records of the service, including policies and procedures, 10 peopleâs care and support plans, the recruitment records for six new care staff, complaints recording, accident/incident and safeguarding records. We also looked at the providerâs quality assurance audits and service development plans.
Last updated 09:53:34 18th Jan 2018 - Update Now
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