London SW11 4NN
Telephone: (0207) 8016 000
Registered Manager: Chari, Munyaradzi Percival
Provider Name: Bupa Care Homes (ANS) Limited
Care home beds: 176
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced focused inspection of Meadbank Care Home on 10, 11, 12 and 13 July 2017. This inspection was completed in response to some information of concern we received about the care of people using the service. The team inspected the service against four questions we ask about services. Is the service Safe? Is the service Effective? Is the Service Responsive? Is the service Well Led?
The inspection was conducted by five inspectors, three experts by experience, a pharmacist inspector and a specialist adviser. The three experts by experience attended on the first day with two inspectors, the specialist adviser attended on the first and second day, the pharmacist inspector attended on the second day with four inspectors and one inspector attended on the third and fourth days of the inspection. The specialist adviser was a nurse with expertise in dementia care. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
The first day of the inspection was unannounced. We told the provider we would be returning for the subsequent three days.
Prior to the inspection we reviewed the information we held about the service, including any notifications about serious incidents and any changes to the service. During the inspection we spoke with 41 people using the service and 12 relatives. Some people could not let us know what they thought about the home because they could not always communicate with us verbally. We therefore used the Short Observational Framework for Inspection (SOFI), which is a specific way of observing care to help us to understand the experience of people who could not talk with us.
We looked at a sample of 31 peopleâs care records and records related to the management of the service. We spoke with the registered manager, the area director, two unit managers, 12 care workers and three nurses.
Last updated 10:31:59 19th Oct 2017 - Update Now
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