Registered Manager: Katy Hughes
Provider Name: Care UK Community Partnerships Ltd
Care home beds: 60
Mildenhall Lodge is a modern, luxury care home close to the centre of Mildenhall in Suffolk, offering personalised residential, dementia and nursing care for older people.
Everything about Mildenhall Lodge is focused on enabling residents to get the most out of every day. The care team works hard to get to know each resident when they move in, as well as the family, putting together a care plan that is as individual as the person. They even learn about their interests, likes and dislikes, in order to plan activities and menus.
The home has great facilities, including a choice of lounges and areas for hobbies. There is a coffee shop that truly is the heart of the home, giving space for residents to catch up with family and friends, and even a hair salon and a cinema room.
OverallRead overall summary
âWe carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
The inspection took place on the 3 February 2016 and the inspection was unannounced.
The membership of the inspection team consisted of two inspectors and an expert-by-experience. âAn expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.â Our expert had experience in dementia care. Prior to our inspection we gathered information already held about the service including feedback from relatives, notifications, which are important events the service are required to tell us about, and previous inspection reports.
During our inspection each inspector based themselves on one of the three units to cover the whole home. We observed care being provided, looked at four care plans, staff records and other records relating to the management of the business. We carried out a medication audit and looked at medicine records We spoke with 15 people using the service, ten relatives, eleven staff including care staff, senior staff, ancillary staff catering and domestic staff and we spoke with one health professional.
Last updated 02:45:33 16th Jan 2018 - Update Now
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