Cornwall Care House, Glenthorne Court
Truro Business Park
Cornwall TR4 9NY
Telephone: 0845 519 1192
Provider Name: Cornwall Care Limited
Our My Choice team care for people living in their own homes across the whole of Cornwall. Our role is to make sure that every body retains as much of their confidence and independence as possible in familiar surroundings. Our highly skilled and dedicated team receive continuous education and training to make sure they provide the best care and support possible for people in their homes.
Our home care caters for all ages and a wide variety of specialist needs. For us it’s not just about delivering a service, we make sure that we create a warm and supportive environment to help people carry on their everyday lives. We form close bonds with the people we care for which means that our services are tailored to each individual. Our flexible approach means that our care can evolve and adapt alongside the people we support if their needs should change.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 and 21 July 2017and was announced 48 hours in advance in accordance with our current methodology for the inspection of domiciliary care agencies. This inspection was completed by two adult social care inspectors and three experts by experience. Two of the experts by experience had experience of supporting people who accessed older person services and one had experience of supporting people with dementia care needs.
The service was previously inspected on July 2015 when it was found to be good in all areas. Prior to the inspection we reviewed the Provider Information Record (PIR) and previous inspection reports. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law.
During the inspection we spoke with the 20 people who used the service, 11 relatives, 14 members of care staff and the servicesâ the registered manager. We also contacted eight health and social care professional to seek their views of the service and received two responses. A postal survey was sent to 50 people who used the service and 50 Staff. We received responses from 11 people, four relatives and ten staff. In addition, we visited one person in receipt of supported living care at home and observed how staff met this person needs. We also inspected a range of records. These included three care plans, four staff files, training records, staff duty rotas, meeting minutes and the services policies and procedures.
Last updated 11:21:37 18th Jan 2018 - Update Now
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