N C Homecare Limited t/a Home Instead Senior Care

Office 5 Fraser House
Bridge Lane
Frodsham
Cheshire WA6 7HD

Telephone: (01928) 733020

Care Types: Care in your HomeDementiaOlder PeopleYounger Adults


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Last updated 18 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 and 13 May 2016 and was announced. The provider was given notice because the location was a domiciliary care agency and we needed to be sure that someone would be present in the office to assist with the inspection. The inspection team consisted of one adult social care inspector.

Before the inspection we reviewed information we held about the service. This included notifications we had received. A notification is information about important events which the registered provider is required to send to us by law. We contacted the local authority safeguarding teams who did not identify any areas of concern.

Before the inspection the registered provider completed a Provider Information Return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with the director, the registered manager and three members of staff. We spoke with four relatives. We also visited two people who used the service, in their own homes and spoke by telephone to one person.

We looked at six people’s records that related to their individual care and support needs. Records included support plans, risk assessments and daily monitoring records. We also looked at recruitment files for six staff and records associated with the management of the service, including quality monitoring audits.

Last updated 12:21:03 28th Nov 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »