Registered Manager: Poole, Nicerata Cristobal
Provider Name: Regency Healthcare Limited
Care home beds: 30
Care Types: Care Home with Nursing • Care in your Home • Dementia • Dementia • Mental Health • Mental Health • Older People • Older People • Physical Disability • Physical Disability • Younger Adults • Younger Adults
For the service user, entering nursing or residential care can be a very traumatic time and they need help, time and understanding to come to terms with communal living. We will provide skilled nursing care and are backed up by a very capable team of carers who will do anything they can to help a resident. We aim to provide a safe, secure place in which people can live and allow them to join in activities or remain in their rooms if they wish. All the rooms are of good size and are light and airy.
The New Victoria Care Home, established for a number of years, is a 30 bedded home (all single). We cater for nursing and residential service users. The home is on three floors and each floor has two bathrooms and the top and ground floors have a lounge and dining area. There is a lift that services all floors and all rooms can be accessed by wheelchair users. Each room has a nurse call system and every room has a colour television. There is a patio area to the rear of the building where summer events are held. We also have a gazebo to enable outside activities in less clement weather.
OverallRead overall summary
âWe carried out this comprehensive inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection visit took place on 19 April 2017 and was unannounced.
The inspection team consisted of two adult social care inspectors.
We spoke with a range of people about the service. They included eight people who lived at the home, two relatives, the manager, and seven staff members. Prior to our inspection visit we contacted the commissioning department at Blackpool, Blackpool Clinical Commissioning Groups (CCG and Healthwatch Blackpool. Healthwatch Blackpool is an independent consumer champions for health and social care. This helped us to gain a balanced overview of what people experienced accessing the service.
During our inspection we used a method called Short Observational Framework for Inspection (SOFI). This involved observing staff interactions with the people in their care. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We looked at care records of three people, the services training matrix, supervision records of four staff, arrangements for meal provision, records relating to the management of the home and the medication records of four people. We reviewed the services recruitment procedures and checked staffing levels. We also checked the building to ensure it was clean, hygienic and a safe place for people to live.
Last updated 10:29:56 16th Oct 2017 - Update Now
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