Registered Manager: Simpasa, Elinaty
Provider Name: Regency Healthcare Limited
Care home beds: 30
At Newlands Hall residential care home we provide permanent long-term care as well as short-term option that offers a welcoming, warm and comfortable place to stay.
At the Newlands Hall, our approach to care is the same as in other homes managed by Regency Healthcare. The home is registered for 30 residents.
Newlands Hall is furnished to a good standard throughout, with spacious rooms and quite lounges for residents where they can meet chat or simply have quite time in cosy chairs. There are books and magazines available for residents. All our lounges are equipped with TVs for residents as well as catering for other activities. Our delicious home cooked meals are served in the beautifully panelled dining rooms. However, residents have the choice to have their meals served in their own rooms. All the bedrooms are bright and airy and attractively decorated. Also we have double rooms for couples or those who wish to share.
The home has a well-maintained garden with safe access to the main gate. The on-site parking is available for residents and visitors.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 June 2017 and was unannounced. An unannounced inspection is where we visit the service without telling anyone. The inspection team consisted of one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this occasion had experience in caring for an older person. One inspector also visited the home again on 19 June 2017. This visit was announced and was to ensure the registered manager would be available to meet with us.
Prior to the inspection we reviewed all the information we held about the service including statutory notifications and other intelligence. We also contacted the local authority commissioning and contracts department, safeguarding, infection control, the fire and police service, environmental health, the Clinical Commissioning Group, and Healthwatch to assist us in planning the inspection. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time in the lounge and dining room areas observing the care and support people received. We spoke with 11 people who were living in the home, five visiting relatives and an external health care professional. We also spoke with a director of the organisation who operate Newlands Hall Care home, the registered manager, deputy manager, two senior care staff, two care staff, a cook, a laundry assistant and the activity organiser. We reviewed four staff recruitment files, three peopleâs care records and a variety of documents which related to the management and governance of the home.
Last updated 12:21:21 17th Oct 2017 - Update Now
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