Newlands Hall

Newlands Hall

High Street
Heckmondwike
West Yorkshire WF16 0AL

Telephone: (01924) 407247
Website: www.rhcl.co.uk

Registered Manager: Simpasa, Elinaty
Provider Name: Regency Healthcare Limited
Care home beds: 30

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilityYounger Adults


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Overall
Inadequate

Read overall summary
Last updated 16 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 June 2017 and was unannounced. An unannounced inspection is where we visit the service without telling anyone. The inspection team consisted of one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience on this occasion had experience in caring for an older person. One inspector also visited the home again on 19 June 2017. This visit was announced and was to ensure the registered manager would be available to meet with us.

Prior to the inspection we reviewed all the information we held about the service including statutory notifications and other intelligence. We also contacted the local authority commissioning and contracts department, safeguarding, infection control, the fire and police service, environmental health, the Clinical Commissioning Group, and Healthwatch to assist us in planning the inspection. We reviewed all the information we had been provided with from third parties to fully inform our approach to inspecting this service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We used a number of different methods to help us understand the experiences of people who lived in the home. We spent time in the lounge and dining room areas observing the care and support people received. We spoke with 11 people who were living in the home, five visiting relatives and an external health care professional. We also spoke with a director of the organisation who operate Newlands Hall Care home, the registered manager, deputy manager, two senior care staff, two care staff, a cook, a laundry assistant and the activity organiser. We reviewed four staff recruitment files, three people’s care records and a variety of documents which related to the management and governance of the home.

Last updated 12:21:21 17th Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Newlands Hall
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