48 Walker Street
Shropshire TF1 1BA
Telephone: (01952) 252110
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 and 13 January 2017 and was announced. We gave the provider 48 hoursâ notice of the inspection because it is a domiciliary care service and we needed to be sure that someone would be in the office.
The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
As part of the inspection we looked at the information we held about the service. This included statutory notifications, which are notifications the provider must send us to inform us of certain events that affect the wellbeing of people who use the service. The provider had sent us a Provider Information Return (PIR) before the inspection. A PIR is a form that asks the provider to give key information about the agency, what the service does well and improvements they plan to make. This helped us to plan the inspection.
As part of the inspection we spoke with six people who used the service and five relatives. We spoke with the registered manager, the care delivery manager, the regional training coordinator, the clinical lead and nine support staff, including senior staff. We also spoke with an external training assessor and two social care professionals.
We looked at three peopleâs care records and support plans. We looked at three staff files. We also looked at a range of quality audits and action plans. These showed us how the provider monitored the quality of the service provided.
Last updated 07:47:59 17th Nov 2017 - Update Now
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