Usworth Enterprise Park
Durham TS25 1PD
Telephone: (01429) 235551
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 1 and 2 of September 2016 and was announced. We gave the registered provider 48 hoursâ notice of the inspection because it is a community based service and we needed to be sure the office would be staffed and people would be available in their homes to speak with us.
The inspection was carried out by one adult social care inspector.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about. We contacted the local authority commissioners of the service, the local authority safeguarding team and Healthwatch. Healthwatch England is the national consumer champion in health and care.
During the inspection we spoke with three people and one relative. We also spoke with the registered manager, the service manager, two supervisors and one support worker. We looked at three peopleâs care records and medicine records. We reviewed three staff files, including records of the recruitment process. We also reviewed supervision and training records as well as records relating to the management of the service.
Last updated 02:02:20 15th Feb 2018 - Update Now
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