Provider Name: Cornwall Care Limited
Care home beds: 40
We offer nursing care and support for people with dementia. We like to think that we perform a little magic here, combining a professional approach with a firm focus on the individuality of every person who lives with us.
We’re very proud of our team at Pengover and make sure that they’re always provided with the very highest levels of training. This means that they can help every member of our community to achieve their hopes and aspirations in later life.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 1 August 2017. The inspection was conducted by an adult social care inspector, an assistant inspector, a specialist nurse advisor and an expert by experience. The specialist advisor had a background in nursing care for older people. An expert by experience is a person who has experience of using or caring for someone who uses this type of service. Their area of expertise was in older peopleâs care.
We reviewed the Provider Information Record (PIR) and previous inspection reports before the inspection. The PIR is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We also reviewed the information we held about the service and notifications of incidents we had received. A notification is information about important events which the service is required to send us by law.
During the inspection we spoke with six people who were able to express their views of living at the service. Not everyone was able to verbally communicate with us due to their health care needs. We looked around the premises and observed care practices on the day of our visit. We spoke with the manager, the administrator, the assistant operations director, two nurses, six care staff, two healthcare professionals and two relatives.
We looked at seven records relating to peopleâs individual care. We also looked at five staff recruitment files, staff duty rotas, staff training records and records relating to the running of the service.
Last updated 10:59:34 18th Jan 2018 - Update Now
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