People’s Choice UK

People’s Choice UK

Level 3, Unit 28B-D, Bedford Heights Business Centre
Bedford Heights, Manton Lane
Bedfordshire MK41 7PH

Telephone: 0844 854 9445

Registered Manager: King, Ebenezer Toby
Provider Name: Peoples Choice (UK) Limited

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilityYounger Adults

Peoples Choice Domiciliary Care is an home care provider based in Bedford, United Kingdom.

We pride ourselves in providing a comprehensive range of personal and practical care services for older people, those with a learning and/or physical disability, and people who need assistance due to illness to enable them to continue living in the community and in their own homes; in accordance with their own lifestyle, and with independence, safety and respect.

We seek to enhance the quality of life and relieve the stresses experienced by service users who have care needs as a result of a disability, illness or age, and/or to enable carers to have a break from their caring responsibilities by offering a personal care service through the provision of our trained community care workers.

Our care workers are trained, supervised and supported to provide quality personal care service for people with a wide range of disabilities and illnesses. People’s Choice UK Limited is trading as People’s Choice Domiciliary Care Agency.

Our Personal care

A personal care plan will be agreed with the service user/ commissioner of care and family as appropriate and may include the following basic tasks:

  • Washing and Bathing
  • Dressing and undressing
  • Mobility and transfers
  • Cooking Assistance
  • Feeding
  • Continence Care
  • Shopping
  • Outings and Companionship
  • Dressing
  • Bed Making
  • Terminal Care
  • Accompany service users to Hospital/Doctor appointments
  • Exercise programmes for rehabilitation and development under the instruction of a physiotherapist or occupational therapist
  • Administration of prescribed medication both orally and topically/collection

The Agency provides services for these bands of Service users:

  • Older People
  • Adults
  • Physical Disabilities
  • Learning Disabilities or Autistic Spectrum Disorder
  • Dementia
  • Therapeutic Activities

Peoples Choice UK Ltd has a policy of promoting the maintenance of Service Users’ normal social network and social activities. The Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies in order that the Service User is offered access to those networks and activities which are appropriate and desired.

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Last updated 3 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16, 17 and 18 November 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure staff would be available for us to talk to, and that records would be accessible.

The inspection was undertaken by one inspector, with support from an expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this case they supported us by making telephone calls to people to determine their views of the service delivery.

Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We spoke with the local authority and one healthcare professional, to gain their feedback as to the care that people received.

We spoke with four people who used the service and 11 relatives. We also spoke with the registered manager, one care coordinator and one care supervisor both of whom undertook hands on duties, in addition to two members of care staff.

We looked at three people’s care records to see if they were reflective of their current needs. We reviewed three staff recruitment files, six weeks of staff duty rotas and staff training records. We also looked at further records relating to the management of the service, including quality audits, in order to ensure that robust quality monitoring systems were in place.

Last updated 11:21:24 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »