Person Centred Care

Montpellier House
Montpellier Drive
Cheltenham
Gloucestershire GL50 1TY

Telephone: (01242) 321123

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 3 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 12, 14 and 18 July 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that the manager would be in.

Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.

We visited four people who used the service and spoke with them, their relatives and their care staff. We had additional feedback from one person using the service and three relatives. We also spoke with a representative of the provider, the registered manager and three care staff. We looked at a range of records which included the care records for five people which included their medicines records, recruitment records for four care workers and training and supervision records for staff. We looked at a selection of records in relation to the management of the service. We have also used feedback given to the provider as part of their quality assurance processes.

Last updated 02:57:36 22nd Oct 2017 - Update Now

To view the latest inspection report compiled by the CQC please click here »