Premier Court Residential and Nursing Home

Thorley Lane East
Thorley
Bishops Stortford
Hertfordshire CM23 4BH

Telephone: (01279) 758585
Website: www.bupa.co.uk/Carehomes/Premier_Court

Provider Name: Bupa Care Homes (CFChomes) Limited
Care home beds: 59

Care Types: Care Home with NursingDementiaMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Last updated 15 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider met the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating under the Care Act 2014.

This inspection took place on 30 November 2015 and was unannounced. The inspection was carried out by one inspector, a specialist nursing advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.

During the inspection we observed staff support people who used the service, we spoke with eleven people who used the service and relatives of six people who used the service. We spoke with three members of the management team and nine staff including two nurses and three members of care staff.

We received feedback from a healthcare professional involved with the support of people who used the service and from a representative of the local authority social working team. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed care records relating to four people who used the service and other documents central to people’s health and well-being. These included staff training records, medication records and quality audits.

Last updated 11:27:37 27th Mar 2017 - Update Now

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