Thorley Lane East
Hertfordshire CM23 4BH
Telephone: (01279) 758585
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection was unannounced and carried out by one inspector and an expert by experience on 11 April 2017. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.
The provider completed a Provider Information Return (PIR) and submitted this to us on 03 March 2017. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us.
During this inspection we spoke with seven people who used the service, six relatives, five nursing and care staff, the chef, the deputy manager and the registered manager.
We reviewed four peopleâs care records, two staff personnel files and various records relating to the management of the service. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 10:53:55 22nd Nov 2017 - Update Now
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