Registered Manager: Elaine Price/ Hannah Clark
Provider Name: Priceless Care Services Ltd
Priceless Care was formed in 2013 and is based in Evesham. We are a family run business that provides 24 hour domiciliary care and support to the local community. We are an independent care agency, we provide high quality care packages to our service users within their own homes.
Our aim is to promote service users independence and personal dignity and enable them to maintain control of their own affairs and remain within their own home as long as they choose to do so.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 June 2016 and was announced. The provider was given 48 hoursâ notice because the location provides homecare services and we needed to be sure someone would be in. One inspector carried out this inspection.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service. The registered manager had not needed to send any notifications to us in the previous twelve months. A notification is information about important events which the provider is required to send us by law. We requested information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
We spoke with one person who used the service by telephone. Not all people who used the service were able to talk to us directly so we spoke with two relatives by telephone. We also spoke with the registered manager, a senior member of staff and six care staff.
We looked at three records about peopleâs care and medicines, three staff recruitment files, staff training records, and minutes of staff meetings. We also looked at the checks the registered manager made to satisfy themselves the service was meeting peopleâs needs. These included questionnaires about the quality of the service. These had been completed by people who used the service and their relatives. We also looked at records about peopleâs safety.
Last updated 06:42:52 18th Jan 2018 - Update Now
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