Registered Manager: Mills, Simone
Provider Name: The Trustees of Queen Alexandra Cottage Homes
Care home beds: 28
High quality nursing, palliative care and independent living.
Established in 1906 Queen Alexandra Cottage Homes is Eastbourne’s oldest Charity providing high-quality nursing and palliative care in a safe and friendly environment for 28 residents.
Our residents are always treated with respect and dignity and receive the highest standard of care from our experienced and dedicated team. We pride ourselves in treating our residents as individuals and take the time to listen and involve them in all choices relating to their day-to-day care.
We closely involve families and friends to ensure that each resident receives the individual care and support that they need. To ensure that each resident receives continuity of care they are assigned a Registered Nurse and Care Assistant as their own personal keyworkers. The senior management and staff are always available for help and advice and we welcome and encourage visitors at any time of the day or evening.
We pride ourselves on the standard of palliative care (end of life care) offered and work closely with St Wilfrid’s Hospice, MacMillan Nurses and the resident’s own GP to provide continuity of care, relieve any pain and make sure our palliative care is always dignified and appropriate. We will take a holistic approach and ensure physical, psychological, social and spiritual needs are all considered.
Independent living is also offered in our award-winning flats and bungalows for 82 people.
This combines the opportunity for our residents to lead a full and active life safe in the knowledge that support is always available. Situated in the St.Anthony’s area of Eastbourne, the Homes have easy access to local bus routes and amenities such as shops, Post Office,churches and hairdressers.
All our accommodation is set around easily accessible and beautiful landscaped gardens. We have shaded seating areas,water features, an aviary and a summerhouse for those lazy afternoons in the sun.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This was an unannounced inspection on 23 and 24 November 2015. It was undertaken by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection the provider completed a Provider Information Return (PIR) we reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.
During the inspection we reviewed the records of the home. These included staff training records, staff files including staff recruitment, training and supervision records, medicine records complaint records , accidents and incidents, quality audits, policies and procedures along with information in regards to the upkeep of the premises.
We looked at five care plans and risk assessments along with other relevant documentation to support our findings. We âpathway trackedâ people living at the home. This is when we looked at their care documentation in depth and obtained their views on their life at the home. It is an important part of our inspection, as it allows us to capture information about a sample of people receiving care.
During the inspection, we spoke with eight people who lived at the home, three visiting relatives, and nine staff members including the registered manager and provider. Following the inspection we contacted five healthcare professionals who visited the home to give us their feedback about the care and support people received.
We met with people who lived at the home we observed the care delivered in communal areas to get a view of care and support provided across all areas. This included the lunchtime meals. As some people had difficulties in verbal communication the inspection team spent time sitting and observing people in areas throughout the home and were able to see the interaction between people and staff. This helped us understand the experience of people who could not talk with us.
Last updated 01:58:55 18th Jan 2018 - Update Now
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