Queen Alexandra Cottage Homes

Queen Alexandra Cottage Homes

Care Wing
557 Seaside
Eastbourne
East Sussex BN23 6NE

Telephone: (01323) 739689
Website: www.qach.co.uk/

Registered Manager: Mills, Simone
Provider Name: The Trustees of Queen Alexandra Cottage Homes
Care home beds: 28

Care Types: Care Home with NursingOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 15 January 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

This was an unannounced inspection on 23 and 24 November 2015. It was undertaken by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection the provider completed a Provider Information Return (PIR) we reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

During the inspection we reviewed the records of the home. These included staff training records, staff files including staff recruitment, training and supervision records, medicine records complaint records , accidents and incidents, quality audits, policies and procedures along with information in regards to the upkeep of the premises.

We looked at five care plans and risk assessments along with other relevant documentation to support our findings. We ‘pathway tracked’ people living at the home. This is when we looked at their care documentation in depth and obtained their views on their life at the home. It is an important part of our inspection, as it allows us to capture information about a sample of people receiving care.

During the inspection, we spoke with eight people who lived at the home, three visiting relatives, and nine staff members including the registered manager and provider. Following the inspection we contacted five healthcare professionals who visited the home to give us their feedback about the care and support people received.

We met with people who lived at the home we observed the care delivered in communal areas to get a view of care and support provided across all areas. This included the lunchtime meals. As some people had difficulties in verbal communication the inspection team spent time sitting and observing people in areas throughout the home and were able to see the interaction between people and staff. This helped us understand the experience of people who could not talk with us.

Last updated 01:58:55 18th Jan 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »