Radfield Home Care – Cheshire

Stamford House
Tarvin Road, Christleton
Chester
Cheshire CH3 7HN

Telephone: (01244) 960602

Care Types: Care in your HomeDementiaOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Requires improvement

Read overall summary
Last updated 25 May 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place between the 3 and 7 April 2017 and was announced. We gave 48 hours’ notice because the location provides a domiciliary care service and the manager is often out during the day; we needed to be sure that someone would be in.

The membership of the inspection team was one adult social care inspector.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We also reviewed any information that we had received from or about the service in the way of notifications, questionnaires, compliments or complaints. We contacted the local authority commissioners who had no information to share in regards to this service.

We spoke with eight people who used the services over the telephone but also visited three others at home. We interviewed staff over the phone.

We looked at a sample of records for each person receiving regulated activity: this included care plans, daily notes, and care logs. We also looked at information pertinent to the overall governance of the service: this included staff rotas, recruitment files, spot checks, induction checks and training records. We also reviewed relevant polices, accident records, complaints/ compliments and quality audits.

Last updated 09:33:08 5th Dec 2017 - Update Now

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