Registered Manager: Sue Rose
Provider Name: Independent People Homecare Limited
Independent People Homecare is an established live-in care agency with a wide network of experienced home care assistants. Leading the way in providing comprehensive, competitively-priced care services, our carers deliver care plans that enable our clients to enjoy their independence with the support of trained home care professionals. Our focus remains solely on providing a responsive, high quality care service that not only meets, but consistently exceeds, expectations.
Fees Guide: Live in Care from £675 per week
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 11th August 2016; it was completed by one inspector and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service so we needed to be sure that someone would be in.
Prior to the inspection we reviewed the information we held about the service. We also looked at statutory notifications sent to us by the service. A statutory notification is information about important events which the provider is required to send to us by law
During our inspection visit, we observed and spoke with two people who were receiving care and support in their own homes. We spent time observing the interactions between the people and staff.
As part of the inspection process we spoke to the registered manager and eleven members of staff. We also spoke with twelve people who used the service and two relatives of people who used the service.
We reviewed ten people's care plans, to see how their care and support was planned and delivered. We looked at other records related to people's care and how the service operated to check how information was gathered to improve the service. This included medicine records, the provider's quality assurance audits, satisfaction surveys and records of complaints, accidents and incidents. We also looked at ten staff record files, the training programme and staff rota.
Last updated 12:16:45 17th Jan 2018 - Update Now
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