Essex Enterprise Centre
Unit 2, 1-2 Davy Rd
Clacton On Sea
Essex CO15 4XD
Telephone: (01255) 225381
Registered Manager: Bonney, Angela Jean
Provider Name: Relatives Relief Limited
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 03 and 15 March 2016 and was announced. We told the provider 48 hours before our visit that we would be coming. We did this to ensure the manager was available as they could be out of the office supporting staff or people who used the service.
The inspection was completed by one inspector.
Before our inspection we reviewed the information we held about the service, which included the Provider Information Return (PIR). This is a form in which we ask the provider to give us some key information about the service, what the service does well and any improvements they plan to make. We also reviewed other information we held about the service including safeguarding alerts and statutory notifications which related to the service. Statutory notifications include information about important events which the provider is required to send us by law.
On the day of the inspection we met the manager at their office. We also spoke with three members of staff and the personnel manager. We reviewed five care records, training records, four staff recruitment and support files, audits and minutes of staff meetings. After the inspection visit we undertook visits to two people that used the service, and we spoke with one relative, one friend and a further three staff. We also made phone calls to five further people following our inspection.
Last updated 09:17:01 19th Feb 2018 - Update Now
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