21 Lime Sreet
Worcestershire WR11 3AW
Telephone: (01386) 422017
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 May 2016 and was carried out by one inspector. The inspection was unannounced.
We reviewed information we held about the home including statutory notifications which had been sent to us. Statutory notifications include information about important events which the provider is required to send us by law. We also checked information which had been sent to us by other agencies. We requested information about the homes from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care.
During our inspection we spent time with people in the communal areas of the home. We spoke with three people living at the home. We spoke with two relatives. We spoke with one of the providerâs directors, one provider representative, one senior staff member and two care workers. The registered manager was not available during our inspection, so we spoke with them on the telephone.
We looked at a range of documents and written records including three people's care records, records about the administration of medicines, and how staff cared for people so they stayed well. We looked at minutes of meetings between people and staff. We looked at three staff memberâs recruitment files. We talked to staff about their training and saw staff training records. We also looked at information about how the provider and registered manager monitored the quality of the service provided and the actions they took to develop the service further.
Last updated 12:19:59 18th Jan 2018 - Update Now
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